Terms and Conditions
Methods of Payment: MasterCard, Visa, Discover, American Express, Money Order, PayPal and Checks. Sorry, no C.O.D. orders.
Prices: We strive to keep our prices as low as possible. However, due to unexpected increases, our published prices are subject to change without notice. All prices are in U.S. dollars.
Sales Tax: Will be added to the invoice for companies in Minnesota and Iowa unless a Tax Exempt Certificate is provided. For all other customers, the customer assumes full responsibility for applicable use taxes.
Delivery: Orders of color custom products and of concrete products must be prepaid before they will be shipped. Items shipped directly from the manufacturer by common carrier will be delivered to your site address.
Freight Charges: For orders from Municipalities, Government Agencies, School Systems and Businesses, freight will be prepaid and added to the invoice in accordance with Rocky Mountain Parkscapes standard freight rate chart. For orders that are to be prepaid, please contact us for a firm freight quote before sending your prepaid order. Products are shipped unassembled to keep shipping costs at a minimum.
Weights: Shown as approximate and include packing materials.
Damage/Shortage Claims: All claims for concealed loss or damage to product should be reported immediately to us. All claims for product damage and shortage via common carrier must be promptly made by consignee (customer) direct to Rocky Mountain Parkscapes. When reporting damage, be sure to hold all containers and packing materials for inspection (claims should be filed within 15 days of receipt of shipment).
Cancellations: Only accepted with approval of Rocky Mountain Parkscapes.
Returns: No merchandise is to be returned without first obtaining written authorization from Rocky Mountain Parkscapes. Please advise of invoice number, invoice date, and reason for your return. Any authorized merchandise must be carefully packed and in saleable condition to be accepted for return. A 50% re-stocking charge applies on all returned merchandise when error is not the fault of Rocky Mountain Parkscapes. All returned merchandise must be shipped insured and freight prepaid.
Refunds: If you are eligible for a refund, we will credit your account, credit your credit card, or send you a refund within 21 days of the settlement date.
Specifications/Warranty: Consult Rocky Mountain Parkscapes for a written copy of our limited warranty and detailed specification sheets on our product line. We have a policy of continuous product improvement and reserve the right to discontinue or change specifications without written notice.